Everything you need to know.

Client Avatars are AI-generated behavioral profiles of your key client contacts, GCs, CLOs, deputy GCs, businesspeople and other decision-makers influencers and clients across all client profiles. Each avatar synthesizes response patterns, interview themes, engagement history, and behavioral signals from our proprietary dataset of hundreds of thousands of interview datapoints. Avatars capture decision-making style, relationship priorities, risk signals, and expansion opportunities, and are continually updated.

Before a competitive pitch, ClientSignal™ tests against the relevant client avatar, relationship health history, and comparable pitch outcomes from our dataset to surface: what this client weighs most heavily in a selection decision, what concerns to address proactively, how your firm is positioned relative to their stated priorities, and which relationship strengths to lead with. It’s not a pitch deck builder, it’s intelligence that makes your pitch team walk in better prepared than any competitor who doesn’t have this data.

Yes. The Electronic Survey (EFS) tier is available as a standalone product for firms that want to run continuous surveys without the expert interview program. Many firms start with electronic surveys and layer in the interview program and further client intelligence over time. All tiers connect to the same ClientSignal™ dashboard and share the same data architecture, so upgrading is seamless.

It means your relationship intelligence isn’t frozen at the moment of your last survey. ClientSignal™ delivers trigger-based surveys at meaningful moments, after a significant matter closes, after a rate negotiation, after a team change, rather than only on an annual cycle. Your dashboard reflects the current state of each outside counsel relationship, updated as new data flows in.

ClientSignal™ offers pre-built, validated assessment templates for: Client Feedback End of and Post Matter, Lateral Integration, Alumni Engagement, Business Development (win/loss and cross-sell), Legal Operations, and Internal Culture & Climate (coming soon). Each template is built from our proprietary dataset and validated against peer benchmarks. You can deploy a template as-is or customize it, both paths are supported.

Every response collected through any ClientSignal™ assessment enriches the platform’s central intelligence layer. The more assessments a firm runs, the richer their intelligence becomes, and the richer the benchmark data becomes for all clients.

Yes. The platform supports custom survey design for firms with specific needs, particular client relationships, practice groups, or research questions beyond the standard templates. Custom surveys are built in collaboration with our team and go through a validation process to ensure they integrate properly with the intelligence layer.

Yes, and contractually guaranteed. All ClientSignal™ data is stored and processed exclusively on AWS infrastructure in US-East-1 and US-West-2. This is specified in your Data Processing Agreement. No client data ever transits servers outside the United States. Our architecture documentation, available on request, details exactly how this residency guarantee is enforced at the infrastructure level. For firms needing to house data outside of the US, non-US residency will be available as required.

ClientSignal™’s infrastructure inherits SOC 2 Type II compliance through Supabase, AWS, and Netlify. We are transparent that our own application-level SOC 2 Type II audit is targeted for Q4 2026. We can provide the infrastructure SOC 2 reports from our providers on request. We can also discuss firm-specific compliance requirements including custom breach notification windows, BCDR documentation, and Data Processing Agreement terms.

No. ClientSignal™ uses a zero-data-retention configuration. Data submitted for AI analysis is not retained, stored, or used to train any third-party model. Your clients’ confidential feedback never leaves your tenant environment except for the specific API calls that generate AI reports, and those calls are request-scoped and ephemeral.

Migration is fully managed by our team. We handle data export from your current platform, import into your ClientSignal™ tenant, configuration of dashboards and reports, and onboarding for your team, with a dedicated migration coordinator throughout the process. Most migrations complete in 4 weeks. Historical survey responses, client contact records, and interview archives all transfer with full fidelity. Founding clients who migrate now receive locked pricing through 2027.

New client implementations run 3–6 weeks from agreement execution to first survey delivery, depending on scope and client-specific requirements. Migrating clients from a legacy platform typically have a shorter effective timeline because historical data provides an immediate starting point for the active intelligence layer.

ClientSignal™ is priced as an annual subscription based on service level tiers.

Yes. Annual and multi-year agreements are available. All agreements include the ability to negotiate firm-specific terms.

ClientSignal™ was designed from the ground up to serve the full legal ecosystem, which means both the firms that provide legal services and the in-house teams that manage them. For legal departments, the platform provides structured, ongoing intelligence about outside counsel relationships, internal operations effectiveness, and the data needed to make better decisions about your legal spend and outside counsel relationships. The same rigor law firms apply to understanding their clients, you can now apply to understanding your outside counsel, and your own team.

Annual surveys give you a snapshot, one point in time, once a year, with a lag between data collection and action and inconsistency around responses. ClientSignal™ provides ongoing, real-time intelligence. Relationship health signals are tracked continuously, so you see risk in a firm relationship before it becomes a crisis and identify high-performing relationships before renewal decisions. You’re also getting AI-synthesized insights, not just raw survey scores, which means patterns across your entire panel become visible in ways a single annual survey can’t surface.

The most pressing strategic challenge for most CLOs and GCs is making outside counsel decisions on incomplete information, relying on partner impressions, billing data, and gut feel rather than structured intelligence. ClientSignal™ changes that in four ways: First, it gives you objective relationship health scores across your entire panel, so panel decisions are data-driven rather than politics-driven. Second, it surfaces alignment gaps between what firms say they deliver and what your team actually experiences. Third, it reveals which relationships are genuinely strong versus ones that survive on legacy inertia. Fourth, it benchmarks your outside counsel against peer data, so you know whether the responsiveness and value you're receiving is industry-standard or below it.

Yes. Our Legal Operations Survey module is designed specifically for this, measuring your department’s operational effectiveness, technology adoption, process efficiency, and team satisfaction against anonymized peer benchmarks. For CLOs and legal ops leaders who are asked to demonstrate ROI and continuous improvement, ClientSignal™ provides the structured data needed to make that case internally, and to identify where investment in people, process, or technology will have the highest impact.

Panel decisions are among the highest-stakes choices a legal department makes, and they're too often made with sparse data. ClientSignal™ gives you structured relationship health data across your full panel: who’s delivering value, which relationships have deteriorated quietly, and which firms your internal teams would actually recommend expanding. Relationship maps show you where you have concentration risk and where you have coverage gaps. When it's time to rationalize or renegotiate your panel, you're making those decisions with evidence, not just billing reports and anecdote.

Yes. The Internal Legal Operations Assessment module is designed for exactly this, measuring team satisfaction, operational effectiveness, process quality, and organizational health within your legal department. As legal departments face increasing pressure to demonstrate value and run like a business, having structured internal data matters. You can benchmark your department's health against peer organizations, track improvement over time, and identify early signals of team disengagement or operational friction before they become retention or performance issues.

ClientSignal™ adds value at every stage, but the earlier, the better. Pre-deal, we help you understand what you’re actually acquiring: not just headcount and financials, but relationship health, client portability, and cultural alignment signals that predict whether the combination will hold. Post-announcement, we help you protect client relationships during the vulnerable transition period when competitors will be calling. Post-close, we track integration health and cross-sell activation across the combined firm. Firms that engage early have significantly better data for deal-structuring conversations.

Pre-merger engagements are structured with strict confidentiality protocols. Data from both firms is handled in isolated tenant environments with no cross-contamination. Partner sentiment surveys use fully anonymized responses, no individual partner can be identified from their survey data. Client relationship data is handled under the same DPA terms as any other ClientSignal™ engagement. We can discuss specific confidentiality structures, including clean-room arrangements, for particularly sensitive situations. All merger analytics engagements are custom-scoped with dedicated coordination.

Client portability prediction is one of our most valuable pre-merger capabilities. Our relationship health scores, combined with client avatar behavioral profiles, give leadership a data-driven view of which client relationships are tied to specific partners versus the institution. Clients with high relationship health scores and strong institutional ties are far more portable than those with fragile personal-partner dependencies. We can model portability risk by practice group, client type, and geography, giving executive committees a clearer picture of what the combined book actually looks like under different scenarios.